Refund Policy

By placing an order through Aluras.co, you agree to the terms outlined below. We've established these policies to ensure you are fully informed about our return, exchange, and refund procedures.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original packaging and tags (if applicable). You will also need to provide proof of purchase or your order confirmation.

Damaged on Arrival

If your order arrives damaged or defective, please take clear photos and videos of the item and contact our customer support at support@aluras.co.

After reviewing your claim, you may choose one of the following options:

• A replacement product at no additional cost.
• A full refund to your original payment method.

Product Never Arrived

If your order has not arrived within the estimated delivery time, please allow up to 20 business days from the shipping date, as unexpected delays may occur.

If your order has still not been delivered after 20 business days, please contact us and we will issue a full refund or send a replacement, depending on your preference.

Exchanges

We only replace items if they are:

• Damaged
• Defective
• Incorrect item received
• Wrong size (if applicable)

To request an exchange, please contact us at support@aluras.co.

Return Process

To start a return, contact us at support@aluras.co.

If your return request is approved, we will provide:

• A return shipping label (when applicable), or
• The return address along with detailed return instructions.

Please do not send any item back without contacting us first, as unauthorized returns will not be accepted.

Once your returned item is received, it will be inspected within 5–7 business days. After inspection, we will process either:

• A replacement product, or
• A full refund, depending on your preference and eligibility.

Return Method

Returns must be sent by mail.

Product Condition

Returned items must be:

• Unused
• In their original condition
• In the original packaging
• With all accessories and tags included (if applicable)

Restocking Fee

We do not charge any restocking fees.

Return Shipping Fee

Return shipping is free for approved returns.

Order Cancellation

Orders may be canceled within 12 hours of being placed.

After this period, your order may already be processing and cannot be canceled.

If your order has already shipped and you have received a tracking number, you will need to wait until it arrives before requesting a return.

Contact Information

Aluras LLC

Website: Aluras.co

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Email: support@aluras.co

Phone: +1 (612) 782-7009

Business Address:
15 N Granier Ave
Atlantic City, WY 82520
United States